CONTACT US
FREQUENTLY ASKED QUESTIONS
Q: When will my order be shipped?
A: Orders are typically shipped within 1-3 business days.
Q: How can I track my order?
A: We’ll email you a tracking number once your order ships.
Q: Do you ship internationally?
A: Yes, we ship worldwide with a few exceptions. You can check the list of available shipping destinations by selecting your region from the menu.
Q: How much is shipping to my country?
A: Shipping fees vary by destination and will be shown at checkout.
Q: Why is my tracking number not working yet?
A: Tracking numbers can take 24-48 hours to become active.
Q: Can I update my shipping address?
A: If your order hasn’t shipped yet, contact us right away, we'll try our best to help.
Q: Why was my order canceled?
A: Orders may be canceled if flagged for potential fraud or if an item is out of stock. For fraud concerns, please check with your bank before placing a new order.
Q: How can I return an item?
A: You can return items within 14 days. Please see our Return Policy for details.
Q: Can I make exchanges?
A: We don’t offer direct exchanges. Please return your item and place a new order.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs.
Q: How long does it take to get my refund?
A: Refunds are typically processed within 5-7 business days after we receive your return. You’ll be automatically refunded on your original payment method within 10 business days.
Q: Can I return a final sale item?
A: No, final sale items are not eligible for return.
Q: Are your prices inclusive of taxes?
A: For EU orders, VAT tax is included in the prices. International orders may incur customs fees which will be calculated at checkout.
Q: Do you restock sold-out items?
A: Sometimes! Sign up for our newsletter to stay updated.
Q: Where can I find size information?
A: Size details are on each product page under “Size Chart.”
Q: Are your products true to size?
A: Most of our items fit true to size. Please refer to the product descriptions for specific fit details.
Q: Can I change or cancel my order?
A: Please contact us as soon as possible; we’ll do our best to help.
Q: Are there any care instructions for your clothing?
A: Yes, care instructions are included on each product page and garment label.
Q: Why can't I log in with my old account?
Due to a system upgrade, we were unable to migrate password data from our previous platform. Please create a new account to continue using the site. If you need help accessing your past order history, feel free to contact us.
Q: What happened to my previous orders?
Your past orders are still stored in our system, but they won't appear in your new account. If you'd like to retrieve any order details, just reach out to our support team with your order number or the email you used at checkout.
Q: If I register with the same email, will my old orders show up?
Your past orders are still stored in our system, but they won't appear in your new account. If you'd like to retrieve any order details, just reach out to our support team with your order number or the email you used at checkout.
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment options at checkout.
Q: How can I use a discount code?
A: You’ll get a discount code when you sign up for our newsletter—just be sure to opt in for marketing emails. Use your code at checkout in the “Discount Code” box.
Q: Can I place an order without creating an account?
A: Yes, you can check out as a guest, but creating an account lets you track orders and save preferences.